Get it on the Microsoft Store
Menu

Home / Help center / Opening the program

The window is blank, stuck opening, or stops responding

Preserve saved data and gather a useful error report before attempting repairs.

Steps

  1. If the interface responds, save your current form and make a workspace backup. Unsaved form edits can be lost when an application is closed.
  2. Close and reopen the application once. Open the installed app from its Start menu shortcut.
  3. If the interface loads, open Help & troubleshooting and run Check this workspace. Review and export the troubleshooting report.
  4. If it never loads, open START-HERE-SUPPORT.html from the extracted program folder in your browser. Note the exact error, when it happened, the application version and your Windows version.
  5. Leave your existing data and backups in place. Use the installer for an update; preserve company records.

Check that it worked

The workspace opens and previously saved records remain visible.

Help codes

This article covers these on-screen help codes:

  • CSC-APP-001
  • CSC-OPEN-003

Still stuck?

A repeatable crash in this application is a product issue. Do not reset Windows or erase the database as a first response.

Related