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Computer repair is a separate, optional service

Application problems remain product support; household device problems can be separately assessed and quoted.

Steps

  1. If the problem only occurs in this application, start with the relevant product article and report an unresolved application issue through your purchase support channel.
  2. If unrelated applications, the printer, Wi-Fi or the computer itself also fail, the issue may need a device-specific assessment. This search cannot establish the cause remotely.
  3. You may use your usual technician. If the seller offers residential computer help, ask about availability, appointment scope and a written price before agreeing to work.
  4. Product defect reports and instructions for using the purchased software do not require a separate paid computer-repair appointment.
  5. This product does not offer business Microsoft 365 hardening, managed IT contracts, automatic remote access or unsolicited support calls.

Check that it worked

You understand what is product support and what would be a separately agreed household computer service.

Still stuck?

Never share a password or grant remote access to an unsolicited caller claiming this application found problems on your computer.

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