Steps
- Open Office & devices and choose a backup folder on another drive or a backed-up location.
- Choosing the folder saves a backup immediately. A daily snapshot runs while the app remains open.
- Check the last-successful-backup date and any warning. An unavailable drive cannot receive a backup.
- Local recovery copies and sync are not substitutes for an external backup. Keep office backups and unsynced field copies.
- Shared-network restoration requires administrator recovery to preserve device receipts and queued changes. Never replace a live shared database file.
Check that it worked
Check the saved record and the Office & devices status before relying on the office copy.
Still stuck?
If this fails, export workspace diagnostics and contact your purchase support channel.