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Update the searchable help database

The bundled knowledge base works offline and can be updated with a publisher-provided help file.

Steps

  1. Check the help version and review date shown in Help & troubleshooting.
  2. Obtain an updated help JSON file from your original publisher or agreed support channel.
  3. Use Import help update in the application. The file must match the expected product and article structure; it cannot contain executable actions.
  4. Review the version and article count, then confirm only if you trust the source. This replaces the help articles, not your company records.
  5. Use Use bundled help if you want to discard an imported help update. The standalone HTML help file can be replaced separately when the publisher provides a new copy.

Check that it worked

The new help version appears and search finds the added or revised article.

Help codes

This article covers these on-screen help codes:

  • CSC-HELP-001

Still stuck?

A valid format does not prove an unknown source is trustworthy. Do not import repair instructions sent by an unsolicited caller.

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