A button is missing, grey, or unavailable on this computer

Steps

1. Check whether the demo banner is shown. Return to your company for office setup and company work.
2. In Office & devices, check this computer’s role. Field laptops create customers, bids and draft time; office financial changes belong at the host or connected office workstation.
3. A paid invoice, issued bid or approved time entry may be locked or use a special correction workflow. Search that item in Help.
4. If the office workstation is offline, restore its connection before saving financial changes.
5. For a missing Join button specifically, follow Only Create device invitation appears.

Check that it worked

You can identify whether the action is limited by role, record status, or connection.

Still stuck?

If the app version and role are correct, record which page and item has the problem. Do not delete a record to force the button to appear.

Related

• What can field laptops and office workstations change?
• Only Create device invitation appears — where is Join?
• Correct approved time, the wrong job or a duplicate entry
• Cannot edit or remove an invoice with payments