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Currency is locked or my currency is unavailable

Currency changes are blocked after financial records because values are not converted.

Steps

  1. Choose USD, CAD, AUD, GBP or EUR in Company & settings before adding financial records.
  2. Changing the currency label would not convert existing values, so the program blocks it after financial data exists.
  3. Do not relabel old values to represent another currency. Keep separate correctly denominated accounting records.
  4. Ask product support about unsupported currencies or planning a migration; do not delete records just to unlock the selector.

Check that it worked

All quotes, invoices and reports use the chosen currency consistently.

Help codes

This article covers these on-screen help codes:

  • CSC-SETTINGS-001

Still stuck?

A new empty workspace should allow a supported currency selection. Report a lock if no financial records exist.

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