Duplicate payment request or a payment entered twice

Steps

1. Open Payment history before retrying. A request may already have saved successfully.
2. The same request cannot be reused with a different amount, invoice or date. Close the payment form and reopen it for a genuinely new payment.
3. Two separate forms can describe two legitimate payments of the same amount; the program cannot infer that one is accidental.
4. Compare dates and references with your payment records. Remove only a confirmed duplicate after preserving a backup.

Check that it worked

Each actual receipt has exactly one payment entry, and the invoice balance reconciles.

Help codes

This article covers these on-screen help codes:

• CSC-PAYMENT-002

Still stuck?

If one click creates two entries with no second action, report it as a product issue.

Related

• A payment is rejected or the balance looks wrong
• Revenue or receipts appear to be counted twice