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Change employee hours after submitting or syncing time

There is no separate Submitted status for time. A field entry remains Draft after sync until the office approves it.

Steps

  1. Open Employees & time. Search employee name, job, work date or notes; select All if the status filter hides the entry.
  2. Choose Review on the existing entry. If correcting eight hours to nine, replace Regular hours with 9; do not add another nine-hour entry.
  3. A field laptop can change its own Draft entries. For approved time or another device’s entry, ask the office to review and correct the existing record.
  4. Save time. If onsite, the change stays pending until the office is reachable. At the office open Office & devices → Sync now and resolve any Review needed message.
  5. For separate work that was never recorded, use Record time for only those additional hours; review the combined daily total.

Check that it worked

The employee/date/job has the intended hours once, and the office has the same entry after successful sync.

Still stuck?

If these steps do not match your screen, check Company & settings for your version and whether you are using Demo, a field laptop or the office workspace. Search the displayed error or save a support report.

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