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Sync stops when I close the office window or the computer sleeps

Office sharing needs the host computer awake, signed in, and running ClearDesk IQ.

Steps

  1. On the host: Company & settings → Options for this computer → Keep hosting when the window closes → On. Save computer options.
  2. Closing the window now keeps the app in the Windows system tray. Open hidden icons near the clock and double-click ClearDesk IQ to reopen it.
  3. Choosing Quit from its tray menu stops sharing. Sleeping, shutting down or signing out also stops sharing.
  4. Keep the office computer powered and awake during work hours. If its lid is closed, check the approved Windows power settings for that device.
  5. For recovery after a restart, enable Open ClearDesk IQ at Windows sign-in if wanted. Someone still needs to sign into that Windows account.
  6. When the host is back, reconnect field laptops and check Pending changes reaches 0.

Check that it worked

Closing only the app window keeps sharing available; reopening from the tray returns to the same company.

Still stuck?

Background hosting is not an unattended Windows service. If the office needs access while nobody is signed in, this edition does not provide that.

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