Primary office is not listening, even though the computers can communicate

Steps

1. On the PRIMARY office computer, open ClearDesk IQ → Office & devices. Workspace must say Office host.
2. Select Check connection. If it says sharing is not listening, select Retry office sharing. Keep the default port unless it reports that the port is already in use.
3. If the port is in use, close another copy of ClearDesk IQ on that computer. Reopen the installed shortcut and retry. Do not stop an unfamiliar Windows service.
4. If the host check passes, leave the office computer awake. On the second computer, use Nearby offices to request a connection, or use Check connection if it is already paired.
5. If only the second computer fails, use Set up office network on both computers. This requests narrow Windows firewall rules. A fully open firewall is not required.
6. If it still fails, follow Office not showing? for guest Wi-Fi, changed addresses, or network separation. Recheck the exact error after each step.

Check that it worked

The host answers its local check, and the second computer connects to that same office. These are two separate checks.

Help codes

This article covers these on-screen help codes:

• CSC-NETWORK-002

Still stuck?

Record the version and exact check result on EACH computer, whether it is Host or Connected device, and whether they use normal office Wi-Fi or guest Wi-Fi. Do not send a pairing code or database with a support question.

Related

• My office or laptop is not showing in Nearby
• The office address changed, or its sharing port is in use
• Allow office sync without turning off Windows Firewall