My office or laptop is not showing in Nearby

Steps

1. Open ClearDesk IQ on BOTH computers. Use the same updated version. Do not leave one computer at the Windows sign-in screen.
2. On the office computer, open Office & devices and select Check connection. Start or retry office sharing if necessary.
3. On the other laptop, check that it says Standalone. If it says Office host, follow the missing Join guide.
4. Connect both to the normal office network. Guest Wi-Fi often prevents computers from seeing each other. Select Refresh nearby on both computers and allow about 10 seconds.
5. If still empty, select Set up office network on both computers. On a trusted office network, follow the Windows network-profile guide if the connection is Public.
6. If your router or VPN blocks automatic discovery, use Create device invitation on the host, then I already have a connection code on the laptop. An administrator may need to supply the reachable office address.

Check that it worked

The host appears under Nearby offices; standalone laptops appear under Nearby computers ready to join.

Still stuck?

If a code also fails, use the Primary office is not listening guide. If a code works but Nearby is empty, sharing works and discovery is being blocked; you can keep using that paired connection.

Related

• Primary office is not listening, even though the computers can communicate
• Only Create device invitation appears — where is Join?
• Same Wi-Fi name, guest network, Ethernet or VPN still will not connect
• Connect a new laptop or the office secretary’s computer