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Installer says "Close ClearDesk IQ before installing"

The program is still running, often hidden in the system tray next to the clock.

Steps

  1. Look at the bottom-right of the screen next to the clock. Click the ^ arrow if you see one.
  2. Right-click the ClearDesk IQ icon and choose Quit ClearDesk IQ.
  3. Run the installer again.
  4. Still showing? Restart the computer, then run the installer before opening the program.

Check that it worked

The installer finishes and the program opens with your records.

Still stuck?

Still stuck after these steps? Open ClearDesk IQ in the Microsoft Store, choose Publisher support, and include the help code shown on screen (for example CSC-APP-001).