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Install on another PC, or my copy will not save new records

Bought from the Microsoft Store. To install on another PC, sign in to the Microsoft Store with the same Microsoft account.

Steps

  1. Your purchase belongs to the Microsoft account you used in the Microsoft Store.
  2. On the other PC, open the Microsoft Store and sign in with that same Microsoft account.
  3. Find ClearDesk IQ and click Install.
  4. Your records do not move on their own. On the old PC click Backup (top right) and copy the file to a USB drive. On the new PC use Reports & exports → Restore backup.
  5. Cannot add records in a copy that did not come from the Microsoft Store? Nothing is lost. You can still view, print, export and back up every record. Click Backup, install ClearDesk IQ from the Microsoft Store, then restore the backup there.

Check that it worked

ClearDesk IQ opens on the other PC with your restored records, and Company & settings → License shows "Licensed through your Microsoft Store purchase."

Still stuck?

Still stuck after these steps? Open ClearDesk IQ in the Microsoft Store, choose Publisher support, and include the help code shown on screen (for example CSC-APP-001).