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Windows says "Windows protected your PC"

ClearDesk IQ is sold through the Microsoft Store. The Store version installs without this warning. If you see it, the file did not come from the Microsoft Store.

Steps

  1. Do not run the file unless you are sure where it came from.
  2. Install ClearDesk IQ from the Microsoft Store instead. Open the Microsoft Store, sign in with the Microsoft account you bought it with, find ClearDesk IQ and click Install.
  3. Have records in another copy? Open that copy first and click Backup (top right). Then, in the Store version, use Reports & exports → Restore backup and choose the file.

Check that it worked

ClearDesk IQ installs from the Microsoft Store and opens.

Still stuck?

Still stuck after these steps? Open ClearDesk IQ in the Microsoft Store, choose Publisher support, and include the help code shown on screen (for example CSC-APP-001).