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The program will not open

Quick checks before anything else.

Steps

  1. Check the system tray (bottom-right, ^ arrow). If ClearDesk IQ is there, double-click it.
  2. Restart the computer and open the program again.
  3. Still not opening? Open START-HERE-SUPPORT.html in the program folder and search the error code shown.
  4. Your records are not reset when this happens. Do not delete any program folders.

Check that it worked

The Overview page appears.

Still stuck?

Still stuck after these steps? Open ClearDesk IQ in the Microsoft Store, choose Publisher support, and include the help code shown on screen (for example CSC-APP-001).