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A graph is empty or a monthly total looks wrong

Charts use the reporting year and different dates for costs versus cash payments.

Steps

  1. Open Company & settings and check the Reporting year.
  2. Monthly cash receipts use payment received dates and other-income dates, not the date an invoice was created.
  3. Monthly cash spent uses paid dates on expenses marked paid. Unpaid expenses do not appear as cash spent.
  4. The cost-category chart uses expense dates for all recorded expenses in that year, whether paid or unpaid.
  5. Hover a chart segment or bar to see its value. Review the corresponding records and dates if two charts seem different.

Check that it worked

A February payment for a January invoice appears in February cash activity.

Still stuck?

If matching records and dates still produce a mismatch, send a product report with the chart name and reporting year.

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